Service and Support

Astral Control Services provide a telephone, remote and on-site support and maintenance service to help clients in the day to day use of their HVAC Controls Systems and Building Energy Management systems.

Support services are provided by our own local team. Our complete service, support and energy management packages will match the individual needs of all clients including end users, Building Consultants and Facilities Management Contractors.  Services can range from remote Bureau Technical Support to a Fully Comprehensive on-site support package.

Response levels

We offer a responsive support service during normal working hours and can also provide an 24x7x365 support service.

Remote Support Services

Astral is able to login to your building’s live HVAC Control System and Building Energy Management System. We are able to respond to queries, identify problems and resolve issues quickly.  We can often resolve problems more quickly than if we dispatch an engineer to site.  

Remote supervision and control

Astral is able to take control of a Maintenance Manager’s PC to make changes to a Building Energy Management System. This is particularly useful following a new installation as Astral can demonstrate how the correct adjustments can be made. 

Service Level Agreements

Astral provide a responsive support service in line with an agreed Service Level Agreement. 

Maintenance plans

To ensure your systems are correctly maintained, Astral offer an annual support contract which normally comes into effect one year following an installation.  

System Audits

If you are unsure as to the suitability or controllability of your existing system, we are able to carry out a systems audit for you. 

We will provide recommendations to you in order to improve your existing plant performance and implement parameter adjustments to improve the energy efficiency and environmental conditions for you and your staff.

Please contact us for more information.